Caliente Casino never sells, leases, or trades player identities, banking details, or gameplay logs to advertising brokers. Information is processed strictly to maintain legal account operations and payout integrity.
1. Information We Collect
To provide secure real-money casino games and sports betting, we collect:
- Identity Data: Full legal name, date of birth, residential address, email address, mobile phone number, and official government-issued ID copies for mandatory KYC verification.
- Financial & Payment Data: Masked payment card numbers (last 4 digits), transaction tokens, e-wallet IDs, deposit frequencies, and payout withdrawal histories.
- Technical & Telemetry Data: IP address, device fingerprints, operating system specifications, browser metadata, and geolocation coordinates required for jurisdictional state wagering compliance.
2. Legal Grounds for Data Processing
We process your records under recognized legal bases: fulfilling our contractual obligations to manage bets and disburse jackpot winnings, satisfying Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) statutes, protecting servers from fraud, and honoring player consent.
3. Know Your Customer (KYC) Protocols
In accordance with statutory gaming regulations, all accounts requesting withdrawals must submit proof of identity and residence. Verification files uploaded via our portal are encrypted at rest using AES-256 ciphers and accessed exclusively by certified compliance officers.
4. Data Security & Storage
All communication channels are encrypted with 256-bit TLS 1.3 cryptographic protocols. Player databases are hosted in redundant tier-4 data centers with round-the-clock physical access controls and automated intrusion prevention systems.
5. Your Statutory Data Rights
You maintain full statutory rights to access, inspect, rectify, or request the deletion of your personal records subject to mandatory regulatory record-retention statutes. Contact our Data Protection Officer at [email protected].